NaVectis provides education to your hospital staff training them with proven techniques that decreases the financial burden to the patient and increases revenue for the provider. NaVectis then provides ongoing supervision of the Financial Navigator as they continue to develop their skills in Financial Navigation services. Hospital staff has access to NaVectis staff via phone, email or fax for a period ranging from 12 – 30 months.
Over 50% of cancer centers hire staff with an associates degree or less to try to solve the number one concern that the Oncology Patients are experiencing (Financial distress). Our recommendation is that the Financial Navigator has at least a Bachelors degree and has some clinical background as well.
Up until now, there have been no educational programs that assists Financial Counselors / Navigators on how to preform their job and to explain the resources available to this population.
At present, few cancer programs have a systematic process in place to identify patients in need and to develop a plan to meet their cost of care. Rather, financial counseling services are typically fragmented, with responsibility for various aspects of the process divided among registration staff, social workers, business office staff, and clinicians. As a result, many miss opportunities to assist patients and improve revenue capture.
The Financial Navigation program includes software that tracks the patients being navigated and generates a quarterly report that shows the financial impact of the program.
The training program developed by the NaVectis group is divided into four categories.